Our history

eCODE was founded in 2001 by Stephen Bullas and Gary Allman, two industry management specialists with many years' experience of working for Capgemini, IBM, ICL, Siemens and other major Outsourcing providers in the ICT and Business Process domains - please follow the two hyperlinks for more detailed biographical information.

We have since grown to 16 staff in the UK, with additional staff in a number of European countries and the USA. We also have representative agents in 36 offshore territories.

eCODE can look back on over twelve years of specialist Outsourcing consultancy, forming the cornerstone of attestable quality of our work in the following subject areas:

• BPO                Business Process Outsourcing
• CCC                Call / Contact Centre set-up, measurement and assessment
• DMO               Documentation Management Outsourcing
• ITO                 IT Outsourcing (incl. development, maintenance and Help Desk)
• KPO                Knowledge Process Outsourcing
• MRO               Medical Records Outsourcing

and in the following business domains:

•                     Banking, Financial Services & Insurance
•                     Energy and Utilities
•                     Healthcare
•                     Manufacturing
•                     Membership Services
•                     Retail
•                     Software Manufacturing
•                     Telecommunications